Customer Support
When they give you something that doesnโt make sense, similar to none to what youโre doing, etc.
Whatโs your favorite way to respond?
Sending emails to 500+ users is still terrifying to me, but I feel like many users don't realize how much we are building.
How often do you send updates? Does it reactivate old users, is it appreciated by existing ones?
Thanks!
MILESTONE
First enterprise customer ๐ฅณ
That's exciting and scary at the same time.
But let's celebrate for now ๐[first_enterprise_customer.jpeg]
I'm setting up a wait-list form for an upcoming product launch. How should I effectively manage the influx of emails from interested customers? Has anyone experienced managing a wait-list before? How did you handle the emails and notify individuals about the product launch?
Your insights and exp...
For all the different domains you have, how do you manage email for those? Both receiving and sending.
Hey there.
At the end of the year, I'm doing a trek, which means I'll be out of phone reception for 21 days straight.
I'm confident I can find someone to do general customer support etc. but has anyone found a solution for more technical problems that might pop up, like my AWS servers going dow...
My X account is from march 2007. I am Premium+, have ID verification, and also 2FA.
With all this, my X account still managed to get hacked on what I think must be late Saturday night/early Sunday morning UTC+8. I woke up Sunday morning to being logged out, and some rando launching some crypto s...
I want to add a chat box to my product site to catch sales questions.
I've got three requirements:โข It needs to be free (I don't have a lot of financial room at the moment).
โข I need to be able to steer customers towards sales questions and prevent support questions (that's what GH and CodeCanyo...
For example, some of these questions have been here for 2 years and wonโt ever leave, like โwant to meet up at SXSW?โ And things like that that are 2 years old. How do we suggest a feature request to indicate a question should be removed? Or a feature that removes them automatically if not answer...
I did remove chat on my landing to just have email.
I was happy about this move, until a bullshit marketer found the email, and now they spam me with ADS 20 times a day.
What are your best practices for that?
I'm struggling on how to delete a source on my imgix account.
I've been creating a source using an imgix domain that fit perfectly, but now I need to modify this source.
Basically aliases of the same email address but with personalization depending on the name of the recipient's first name.
For example, "McDonaldโs is loving you, Gregor" [email protected] or "McDonaldโs is loving you, Hillary" [email protected]
I want an easy way to thank my members who have been in Deutsch Gym for > 1 year.ย
Laptop stickers (Sticker Mule) come to mind.ย
If you have done this, did your customers actually appreciate it? In other words, was it worth the effort?
What are the pros and cons?
If you do ask for it, are there any obvious Do's and Don'ts to be aware of?
Is there a SaaS that offers unlimited businesses or brands with a single plan, ideally not an enterprise plan? Thank you.
Super MVP right now but usable. Looking for any bug reports, design suggestions, UX improvements, etc.
Reply here and I'll DM you on Telegram soon. #rikko
It's live in case you didn't get a notification on Telegram. https://rikko.io
Go sign up.
I'm working on the next phase of my Toybox project and would like some feedback.
In the spirit of the project's aims for being as self-contained as possible, as well as 80/20 versions of features, I'm building commonly built SaaS features into the starter kit
Think testimonials, feedback, suppo...
ROAST
Roast my landing page
Hey all, would love some constructive (and non constructive) criticism on my landing page. Is it easy to understand what we're all about?
https://www.tryranger.dev/
Thanks a ton
TRENDING
Best Support Ticket Software?
Currently using a simple email mailbox for support.
Any good ones out there which start with an autoresponder (thank you for the email, we will be with you in 24-48 hours)?
Thank you!