I use and highly recommend HelpScout! www.helpscout.net
We use Intercom (www.intercom.com) at BetaList. I really like it, but it's quite pricey.
Some of the things I like about it:
i will try gitlab issues
I second helpscout! Amazingly great service that does one thing and does it well. There's nothing like an intuitive system that does its job well and gets out of the way so you can crank through tickets!
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