Fair enough

I'm trying small sample sizes first to see what works in a very small group then expanding on the ones that seem to hit

Don't want to get my email blocked as spam by sending a low quality message to 1000s of people

Good idea - I have a few bulletpoints in mind, but also trying to be cautious to not be too wordy.

I have a tendency to give long explanations that no one has time to read haha. I'll try making an update and let you know what it ends up looking like.

I am in Manila now. I'll have flight back next month, but not sure about how much time I get to have in Prague (I continue to my region). I'll keep you in mind!

We were building for consumers, and then merchants started reaching out via customer support asking for features.

We ended up building a subscription tool that catered to their needs, and over time that grew faster than the consumer side, until it was a majority of our revenue.

But I remember when their requests first started coming in we weren't interested in it at all, because we were focussed somewhere else. In hindsight I think we could have adapted quicker and been more attentive to how people were using the platform.

Ultimately I think it's an interesting challenge when you have a vision for something and then users start pulling you in another direction. As a founder it's a bit interesting from a motivation standpoint.

I’d also be open to feedback though, if it’s sensible. Sometimes people are bad communicators but if you look past the insult there might be some real feedback there. Not having documentation sounds like something you might want to fix for example.

In my case it was clear this guy had a screw loose and didn’t have real feedback to contribute which is why I ignored the trolling.

they do. they are not your customers though so who cares