Back
Question
Asked

How do you deal with unwanted feedback to your project?

Now that I'm DMing people about Supercal, I get replies with unwanted feedback about the app. Just out of the blue. Stuff like "Sharing MRR numbers is bad" and "Oh but you don't have documentation"

I get it put this people criticize it without even USING the actual app, let alone pay for it.

Sometimes I feel they just want to criticize for the sake of it.

How do you deal with this?


Ignore and move on. People who usually have never built or achieved anything are the first to critize.

It might be worth having a dedicated channel about feedback for your app so you reduce the 'random' feedback as much as you can.

Ye this came from my outreach efforts. Some people just love to tear everything down 🤷

they do. they are not your customers though so who cares

Seconded "ignore and move on".. 😉

You'll need to develop (or apply) thick skin. There's always going to be something wrong with your product or docs around it according to some people. Not to say some might have good opinions which you can add to the to do list.

You can always be cheeky with it and have a feedback page hidden behind login (and perhaps having done at least one action in your app), and send them that link with something like:

"I appreciate the response! User feedback is always helpful and appreciated, so there's a dedicated page for it: [link]. I'd appreciate it if you could submit the feedback there."

I find it ironic that you are DMing people but you call the feedback unwanted. 🤣

Feedback is better than hearing nothing.

Well that’s a solid point I guess 😂

This is a correct answer. Like man, get a grip :) and as Marc points out that's your feedback right there. They are telling you why they won't sign up.

I have thick skin from playing online video games and getting shit talked over and over. With time and reps (repeated negative feedback) it gets easier to ignore idiots. So, I just ignore these comments 99% of the time, but I'll admit that sometimes it's entertaining to waste the time of these trolls and get them riled up with as little effort as possible

Example that just happened to me yesterday: twitter.com/ben_makes_stuff/s…

This guy who both behaves and looks like a cave troll actually ended up blocking me after writing a ton of text complaining about the fact that I wouldn't add support for passwords (the product is a passwordless authentication startup, I'm clearly not going to add passwords)

I spent very little effort responding - all I did was send a meme - so I found it hilarious that he tried to troll me first but ended up triggering himself so bad that he had to block me to prevent psychological damage to himself.

Turns out he's soft as most trolls are. Don't be soft like them and you win.

Lol this is golden. Yep you're right man! Move on and ignore

I’d also be open to feedback though, if it’s sensible. Sometimes people are bad communicators but if you look past the insult there might be some real feedback there. Not having documentation sounds like something you might want to fix for example.

In my case it was clear this guy had a screw loose and didn’t have real feedback to contribute which is why I ignored the trolling.

FWIW we had a bunch of feedback from customers which weren't our target audience on #thieve in the early days, eventually that group of customers accounted for 95% of revenue.

How did that happen? Did you pivot towards them?

We were building for consumers, and then merchants started reaching out via customer support asking for features.

We ended up building a subscription tool that catered to their needs, and over time that grew faster than the consumer side, until it was a majority of our revenue.

But I remember when their requests first started coming in we weren't interested in it at all, because we were focussed somewhere else. In hindsight I think we could have adapted quicker and been more attentive to how people were using the platform.

Ultimately I think it's an interesting challenge when you have a vision for something and then users start pulling you in another direction. As a founder it's a bit interesting from a motivation standpoint.