Stop sending email asking people why they cancelled their membership, because we now ask during cancellation. #wip

immediately cancel ALL subscriptions and permanently DELETE account if customer creates dispute #nomads

Remove access to all cancelled customers #sitegpt

Improve explanation on cancel subscription page #writeas

fix ask for refund should cancel account imemdiately

save cancel reason and send email when user cancels in Stripe instead of at end of period #photoai

Start collecting cancellation reasons in #feather

Refunded customer without being asked because customer cancelled subscription immediately after being charged - assumption is they forgot to cancel. Rather refund than risk any chargeback #lifelog

save cancel reason in db #photoai

Add cancellation page with extensive instructions on how to cancel, because I've reached a large enough customer base now that too many people are emailing me with all kinds of weird scenarios like having signed up with multiple accounts and being unable to cancel their subscription because they are logged in to the wrong one, etc and I don't have time to manually look into it so I provide them with the instructions and tools to do it themselves #roomai

FAQ item for deleting an account #rssmailer

Talking to canceled customers

delete #avatarai avatars because customer requested

allow users to export their data if account is canceled #nomads

#sheet2site cancel subscription to customer

Send email to customers who canceled their subscription #sitegpt

do customer support #nomads somebody wanted to cancel but lost access to their email and Slack

see a customer cancel after I send a fix for their cancel reason and think we need a Filipino to do this to reduce churn #photoai

Send confirmation email after customer cancels subscription #roomai