Issue a customer a full refund for the last month of service because there was 10 hours of downtime for their community over the last week It was all due to me making careless mistakes when moving to a new server and not having enough monitoring, which is not acceptable Get a nice message in response and keep the customer at least #watchdog

Add image support to welcome messages after a customer asked #watchdog

Add sentiment analysis to community message summaries because a customer wanted the report to be more detailed #watchdog

Add "next staff availability" suffix to Q&A answers because a customer asked for it #watchdog

Ship scheduled announcements! Launch posts: x.com/ben_makes_stuff/status/… www.linkedin.com/feed/update/… #watchdog

ship #watchdog for WhatsApp: By popular demand, my product Watchdog now fully supports WhatsApp groups and communities with automated: 🤖 Moderation 📈 Analytics ❓ Q&A + all the other amazing features! 👉 Available here: watchdog.chat/ai-content-mode…

Handle moderation for Telegram custom emojis because a customer complained that random trolls are attaching sexual stickers in his chat and causing new members to get uncomfortable and leave One of my biggest pet peeves with Telegram is they keep adding new features that make it *easier* for scammers and abusers to attach their scams to their messages We don't need yet another way of including a sticker in a message, I count at least 3 now lol #watchdog

Remove nearly 40,000 (!) lines of hand-written code deleting the X integration and browser rendering code from the backend, since I'm no longer supporting X communities I'll probably never write that much code by hand again since AI has gotten much better haha End of an era @bdlowery @marc, very much appreciate the early support 🙏 #watchdog

Update Q&A bot prompt under the "NEVER:" section to stop it from answering dumb questions because a customer complained their chat was filled with garbage responses from the bot responding to "sup?" and questions like that #watchdog

Inadvertently make new customer happy by redesigning the #watchdog dashboard I got annoyed enough to redesign it, turns out other people were annoyed too even though they didn’t say anything!

Big UI cleanup in the Watchdog dashboard to reduce confusion: - Tabbed UI now, easier to find relevant settings at a glance - Can easily turn on/off settings via toggle instead of having to do multiple clicks and edits - Grouped settings near where they belong instead of everything on one page - Reduce some ugly multiline wrapping that was happening on rules with multiple punishments - can now just hover to see all punishments #watchdog

Get overly dramatic praise from a customer in Saudi Arabia after I solved a few of their problems. Think it was lost in translation but comes across very funny in English #watchdog

Close a sale while on the train - customer decided to end the trial and activate immediately after I helped them with something #watchdog

Fix customer reported issue which caused Q&A answers to be partially in English even if the question was in Arabic Now even the disclaimer is translated into the language the question was asked in #watchdog

Add a check to fix panic caused by users forgetting to activate their communities and then trying to fetch discord roles #watchdog

Sales call with new prospect for #watchdog who manages a discord server for a big streamer

fix customer-reported bug where pending_activation communities would be ignored for command processing, leading to activation command not working #watchdog

Remove all mentions of the X integration in the hero since it no longer exists so that people don't get confused Also switch scale pricing back to $59/mo because I got zero sales this month (2 trials, but no one converted at $79/mo) Let's see the pricing change recovers some MRR #watchdog

🪦 Retire #watchdog 's X integration because X has finally started blocking it from doing its job, and communities are getting retired in a month anyway: x.com/ben_makes_stuff/status/… + issue prorated refund, cancel subscriptions for all customers affected by this

Email top 3 customers and ask if they have referrals to other businesses + offer 30% recurring commissions. 1 replied said they don't know of other businesses, 1 replied and set up a call to chat, and 1 hasn't replied yet #watchdog