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Crisp

Crisp

#crisp

One customer support platform to delight your teams and customers. Used by 1/2M people worldwide.
Launched June 15, 2015
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Record some videos #crisp
update all #crisp microservices to support session-based routing in events for future multi-conversational #crisp chatbox
Late night work on #crisp
finish implementing #crisp websocket server new protocol to create child chat sessions for multi-conversation support in #crisp chatbox
add error tracing logs on #crisp mailing system for users sending emails through custom SMTP servers
Tweak UI of upcoming #crisp product
adapt #crisp WebSocket protocol to support joining multiple chat sessions at the same time
fix issue with #crisp plugin platform where a single plugin started hammering #crisp main HTTP API and our API started protecting itself and denying all plugins access to itself, for plugins running on the same Kubernetes node IP address, putting 30% of our plugins down. That was expected behavior, but now added a circuit breaker so that an abusive plugin cannot put all others down, only itself
finish pixel perfect implementation of new #crisp chatbox multi conversation management UI visuals, tomorrow will be backend and we’ll have a new feature ready
save scan of physical engineering school diploma to help trigger a tax optimization for #crisp since we can justify we do research
add new websocket event parameter on #crisp to know when an account goes out of trial period so that our integrations can know about it to apply more tiered pricing
investigate eu e-invoicing new regulation shit after Belgian customers start complaining that our #crisp invoices are not compliant to their new e-invoicing national requirements now in force since Jan 2026, and it's probably 2 days of work — EU gave us GDPR, PSD2, AI Act and now digital invoices, they just can't stop building regulations and slowing us down and forgot we're competing with the world and the whole world is laxer
Update stuff in chatbox, app, backend #crisp
finish merging a shitton of merge request for #crisp from @eliott for new products coming out very soon
optimize critical path in #crisp chatbox websocket server, cause we can save A TON of CPU cycles at our scale if we batch everything in a single Redis BATCH command
Improve email / phone request logic in #crisp new chatbox
Allow developer tokens to access #crisp inboxes
Late night work on #crisp new chatbox design improvements
Late night work on #crisp
finish implementing a #crisp backend feature allowing plugins to know about a website plan subscription, and when this plan changes in real time
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