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Crisp

Crisp

#crisp

One customer support platform to delight your teams and customers. Used by 1/2M people worldwide.
Launched June 15, 2015
Benchmark bunch of AI models, since I've been using Opus 4.5 since a long time now, and wonder if most recent models are really that better #crisp
Deploy new batch API routes #crisp
improve UX for new #crisp MCP server
release #crisp MCP server to expose #crisp REST API functionality for AI Agents
Improve batch selection in #crisp inbox
Improve multi-select to handle some edge cases #crisp
Add new tracking system to have unique analytics events in #crisp app
perform emergency migration of 2x #crisp rabbitmq servers running on DigitalOcean sluggish Intel Premium CPUs to AMD CPUs that are MUCH faster — cause we had a network partition of the Rabbit cluster this morning which is unrecoverable w/o manual intervention
watch copy of legacy enriched avatars to #crisp S3 almost complete in 1 night for migration out of Enrich.email
cleanup special monitoring code for #crisp HTTP API cause recurring downtime is now finally fixed yay!
start new designs for #crisp product revamp
do competition / market research on other knowledge base products on the market for #crisp
one more optimization for very large #crisp workspaces
release open-source CLI utility to analyze logs from #crisp HTTP caching middleware at 2M requests per second analyzed on a M4 Pro: github.com/valeriansaliou/blo…
improve #crisp helpdesk system performance for large customers
Review production errors for #crisp app, now that we have enabled logs there
write Rust CLI utility to ship as part of my OSS Bloom project (running caching for #crisp API) to quickly analyze a massive amount of logs from the server and find patterns
get awaken by #crisp api outage this morning again, tracing GC now
investigate #crisp api downtime for which we still didnt find the reason and it randomly happened again today on a sunday
Review all pending 3rd plugins submissions #crisp
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