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Crisp

Crisp

#crisp

One customer support platform to delight your teams and customers. Used by 1/2M people worldwide.
Launched June 15, 2015
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renew important domain names like #crisp for the maximum possible time
start testing migration of cold storage redis data for #crisp to kvrocks
improve openvpn bastion vpn security to access #crisp infrastructure and other critical servers, adding a CRL to be able to revoke certificates on-demand if leak
type all mongoose ORM objects in #crisp API + storage backend
start background process of mirroring 150M files to a new S3 bucket, ETA 10 days #crisp
run some optimizations on #crisp image resize service, following the migration of all stored files to a new S3 backend, so that if cloudflare / cloudflare tunnel is down in AMS DC we can still serve images wordwide
Add diff viewer in #crisp helpdesk editor for upcoming #hugo feature
almost finish migrating all small #crisp S3 buckets, very large one (150M objects) planned to be migrated next Monday
migrate first #crisp user-facing S3 bucket from good old Minio to DigitalOcean Spaces
route some #crisp static assets to the new S3 powered by DigitalOcean Spaces, out of our legacy Minio setup — user uploads progressively coming next
finish last fixes on new #crisp s3 storage backend to support hybrid between our old school Minio over LAN, and DigitalOcean Spaces S3 buckets, and any other S3 provider — used to route certain path prefixes to certain S3 providers for future cost optimization and to ease with the production migration
deploy new #crisp file upload backend, invisible for users but now supports many different mapped external S3 bucket providers so that we can scale file uploads to infinity!
Review 3rd party plugins #crisp
Merge stuff, fix bugs #crisp
migrate #crisp to aws-s3 v3 library from v2
check #crisp old file server for amount of files stored and the count process is still running after 10 hours lol cause we have so many files maybe 100M+
investigate if it's possible to migrate all #crisp s3 objects from our current minio on network volume deployment, to digitalocean spaces because they have a limit of 100M objects and we may be well past that... lol - wrote a small C helper to count faster than Linux's ls command cause it's so slow when recursive on millions of files
Bump Vite on #crisp projects
finish simulating s3 migration for #crisp 14TB of user uploads to new system
finish removal of legacy #crisp ai training pipeline
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