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Crisp
Crisp
#crisp
One customer support platform to delight your teams and customers. Used by 1/2M people worldwide.
Launched June 15, 2015
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perform emergency migration of 2x 
#crisp rabbitmq servers running on DigitalOcean sluggish Intel Premium CPUs to AMD CPUs that are MUCH faster — cause we had a network partition of the Rabbit cluster this morning which is unrecoverable w/o manual intervention
watch copy of legacy enriched avatars to #crisp S3 almost complete in 1 night for migration out of Enrich.email
cleanup special monitoring code for #crisp HTTP API cause recurring downtime is now finally fixed yay!
release open-source CLI utility to analyze logs from #crisp HTTP caching middleware at 2M requests per second analyzed on a M4 Pro: github.com/valeriansaliou/blo…
write Rust CLI utility to ship as part of my OSS Bloom project (running caching for #crisp API) to quickly analyze a massive amount of logs from the server and find patterns
investigate #crisp api downtime for which we still didnt find the reason and it randomly happened again today on a sunday
lower #crisp api system CPU load on 14 servers by 15% by adding a LRU cache on the common authorization check done on all routes, hitting MySQL everytime and now cache hitting most of the time
improve performance of #crisp api by caching user authorization grants for 20s in a LRU cache, avoiding roundtrips to our MySQL server for every single API request
improve #crisp chatbox quick replies that were deployed yesterday, allowing to restore custom quick replies anytime