do competition / market research on other knowledge base products on the market for #crisp

one more optimization for very large #crisp workspaces

release open-source CLI utility to analyze logs from #crisp HTTP caching middleware at 2M requests per second analyzed on a M4 Pro: github.com/valeriansaliou/blo…

improve #crisp helpdesk system performance for large customers

Review production errors for #crisp app, now that we have enabled logs there

write Rust CLI utility to ship as part of my OSS Bloom project (running caching for #crisp API) to quickly analyze a massive amount of logs from the server and find patterns

get awaken by #crisp api outage this morning again, tracing GC now

investigate #crisp api downtime for which we still didnt find the reason and it randomly happened again today on a sunday

Review all pending 3rd plugins submissions #crisp

Release multi-select + batch-actions on #crisp inbox

lower #crisp api system CPU load on 14 servers by 15% by adding a LRU cache on the common authorization check done on all routes, hitting MySQL everytime and now cache hitting most of the time

improve performance of #crisp api by caching user authorization grants for 20s in a LRU cache, avoiding roundtrips to our MySQL server for every single API request

improve #crisp chatbox quick replies that were deployed yesterday, allowing to restore custom quick replies anytime

Late-night work on #crisp

migrate all #crisp VMs running Node microservices from shared VCPU to dedicated CPUs so that micro-bursts from neighbors do not kill us at peak time

implement configuration in #crisp for upcoming predefined messages for the chatbox

start working on finishing up #crisp chatbox predefined messages feature

fetch more logs for recurring #crisp api downtime and find more potential reasons but still unsure

implement a request logger to #crisp rest api http proxy in Rust so that I can catch the request causing a runaway event loop issue in #crisp Node.JS rest api

release new version of #crisp REST API caching proxy, after almost 9 years to modernize code and help fix recurring #crisp API downtime — github.com/valeriansaliou/blo…