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MrScraper
A visual and dead-simple web scraper.
@kai_developer
Topics
📈 Marketing 📈 Sales
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 Question
Asked

Would you offer a free Trial if you already have a free Tier?

Having a dilemma right now.

Would you still give a free trial if your app has a free tier as well?

The paid plan free trial requires to enter credit card details. For this reason, I think someone that reaches this point is because he has already well tested the app in the free tier and knows that the app is going to solve his problem.

Kai Sasaki
@kai_developer

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The apps I have seen that do this would do a 7-14 day trial with the features from the paid version, and after the trial is done, users are automatically converted to the free plan.

I would have all users be onboarded on this Full featured free trial (even if they sign up to the free version only) -- that way, you get the chance to get them used to the paid features, and hopefully convert a good portion of them.

 Reply
Kai Sasaki
@kai_developer

Thanks for your answer!

I decided to remove the free tier, reasons:

  • The free tier has nearly all the features, users can test correctly the app
  • The paid plans are an open door to abuse the system and use lots of resources
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Georgy Alaverdyan
@georgy

Yes, I second this. However, please, for the love of god, don’t enable trial plans automatically for users — make enabling it manual. Sometimes I wanted to create an account, learn the dashboard, a tool, etc, and then start using the trial plan to the fullest when I’m ready. It’s a hassle to DM devs to ask them to extend a trial plan or remove my account, so I can start over.

I do not know any stats, maybe enabling trial plan right away is a good solution for better engagement, but it’s not good UX in my humble opinion.

 Reply
Georgy Alaverdyan
@georgy

Yes, I second this. However, please, for the love of god, don’t enable trial plans automatically for users — make enabling it manual. Sometimes I wanted to create an account, learn the dashboard, a tool, etc, and then start using the trial plan to the fullest when I’m ready. It’s a hassle to DM devs to ask them to extend a trial plan or remove my account, so I can start over.

I do not know any stats, maybe enabling trial plan right away is a good solution for better engagement, but it’s not good UX in my humble opinion.

 Reply