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Michael Sumner
@mb_sumner
That's handy. I've had experience with Zuplo who use Discord as a support channel. Felt very comfortable with it, so I'd expect a cheerful similar experience
Middle of the screen. It's the best way to move to anywhere else on the screen with the least travel...
This looks good and I see it has live chat too. I like that it's open-source.
How is the support team, are they quick to answer and jump in to assist you with any integration questions you might have?
I don't know, because I've never had to use them. 😅 There's a Discord with the dev team that's pretty active
That's handy. I've had experience with Zuplo who use Discord as a support channel. Felt very comfortable with it, so I'd expect a cheerful similar experience
That looks promising for scaling up. Did you manage to use the "autoresponder" for DoneDone?
Yup auto responder works well, they also have a "ticket portal" feature that you can enable for a mailbox.
It gives you pretty much the bare minimum for handling support tickets, but does that really well. In my app, I have custom forms that just sends emails directly to the box, auto responder lets customers know we've received it and then we assign out internally from there.
Good shout, I shall incorporate that to the above-the-fold section
@thomasmol thanks, I suspect people might not get the uses of the blockchain but I may be wrong.
I shall also make the price more prominent!
well blockchain is the reason why your product would work in the first place right? you can also call it "cryptographically verifiable certificates" to avoid the word blockchain
Good shout, I shall incorporate that to the above-the-fold section
It looks very well integrated. Will give it a try too!