Asked

How do you choose a live chat platform for your landing page? Perhaps with some preferences?


Maker of things


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@lbckr says Drift is nice so I'm using it

UI Designer / Engineer

How, as in what do I take into account when selecting one? Here are some of the criteria I follow (order is random):
β€’ impact on performance
β€’ ease of use for my audience
β€’ ease of integration
β€’ level of integration
β€’ benefits to me and my project
β€’ cost to me (ROI)

Maker of things

Thanks Matthew! And yes, I meant what you do think when you want to select one. Have you ever selected something for your own project? If yes, which one and why?

UI Designer / Engineer

I tried Drift and GoSquared, but ultimately I have decided to use neither, because the user need wasn't there. In the end of the day, you need to prove that there is a viable reason to deploy something as extensive as live chat.

Maker of things

Good consideration, Matthew. Thanks a lot for sharing! πŸ™πŸ»

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