I'd rather contact a service through Intercom/Drift/... or basically something that gets my message to a human than switching to another app or site, in this case it's about convenience in my opinion.
If I really look for help and there's nothing on the site or in the app I look for support elsewhere but not as my first option. :)
+1 what Marc said. Maybe another question: how hard is it to get an existing (strong) community from one platform like Slack etc. to your own service/product in the end?
+1 what Alex said. Cutting big chunks into smaller ones and setting a deadline for each of them. Sometimes I use the Eisenhower-Matrix if I can't decide. :)
Do you mean in-app or on a page?
I'd rather contact a service through Intercom/Drift/... or basically something that gets my message to a human than switching to another app or site, in this case it's about convenience in my opinion.
If I really look for help and there's nothing on the site or in the app I look for support elsewhere but not as my first option. :)