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Easy to install and customize, I don't use the "Intercom button style" but a Feedback button in my menu and when customer click it's open a popup chat.
When you are offline you receive an email.
In the backoffice you can monitoring live activities.
I use tawk.to since 2 years and I'm happy with it.
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@getaclue - thanks for taking the lead on this, and I am willing to work with whatever is decided. A couple of suggestions to get us going. 1. Marc needs to make a call on using WIP brand 2. I think it would be a huge plus to have WIP branding. 3. Maybe we start really small, with a landing page and a mailing list. 4. We continue to publish on our existing sites. 5. If it works, we can take the next steps.
Exactly this. WIP branding will help. If Marc can provide a subdomain (blog.wip.chat) that might help too. I also don't care who curates who posts maybe there can be volunteers & some startup success stories or launch stories about why we made the product that we did & what will it be used for. It would help more with Visibility too because as WIP is a closed group so maybe WIP Blog which would be fully open will get more visibility & its beneficial for everyone. Since we get visibility for our products, our sales might help with that too.
It will be like WIP Blog = Failory + IndieHackers. The main issue will be not spamming because we have a lot of products every month. So we need to be careful of how we do it. We can do question formats like IndieHackers does or we can be more personal.
Also, we can have Top 5 products of the Week or Top 5 products of the Month. It has a lot of potential. I don't think anyone alone could do this because of the frequency of the products that get released every week so we need people to volunteer. This would be really awesome though. I am all for it.
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magnet?
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yes its cheap & easy. probably many free alternatives out there too. but magnet is the most popular one i think :)