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Crisp

Crisp

#crisp

One customer support platform to delight your teams and customers. Used by 1/2M people worldwide.
Launched June 15, 2015
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deploy kvrocks in production at #crisp for session storage system replacement that's more modern & safe at scale (300M total keys to migrate)
Push a bunch of improvements to #crisp
add all my public oss to #crisp homebrew cask to ease with local #crisp infrastructure setup
replicate #crisp 200GB redis database at 2Gbps speed using kvrocks on test server — how can this be that fast compared to the previous system we use
add disclaimer in #crisp documentation that we do not accept security vulnerability reports from LLMs and other automated systems, because I'm getting spammed by LLMs over email and it's humanly impossible to filter what's legit (maybe 0.1% of reports) over what's automated — maybe LLMs will comply when seeing that but I bet they'll just ignore, so if that is not effective then I'll nuke our reponsible vulnerability report bounty program which is sad
renew important domain names like #crisp for the maximum possible time
start testing migration of cold storage redis data for #crisp to kvrocks
improve openvpn bastion vpn security to access #crisp infrastructure and other critical servers, adding a CRL to be able to revoke certificates on-demand if leak
type all mongoose ORM objects in #crisp API + storage backend
start background process of mirroring 150M files to a new S3 bucket, ETA 10 days #crisp
run some optimizations on #crisp image resize service, following the migration of all stored files to a new S3 backend, so that if cloudflare / cloudflare tunnel is down in AMS DC we can still serve images wordwide
Add diff viewer in #crisp helpdesk editor for upcoming #hugo feature
almost finish migrating all small #crisp S3 buckets, very large one (150M objects) planned to be migrated next Monday
migrate first #crisp user-facing S3 bucket from good old Minio to DigitalOcean Spaces
route some #crisp static assets to the new S3 powered by DigitalOcean Spaces, out of our legacy Minio setup — user uploads progressively coming next
finish last fixes on new #crisp s3 storage backend to support hybrid between our old school Minio over LAN, and DigitalOcean Spaces S3 buckets, and any other S3 provider — used to route certain path prefixes to certain S3 providers for future cost optimization and to ease with the production migration
deploy new #crisp file upload backend, invisible for users but now supports many different mapped external S3 bucket providers so that we can scale file uploads to infinity!
Review 3rd party plugins #crisp
Merge stuff, fix bugs #crisp
migrate #crisp to aws-s3 v3 library from v2
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