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Crisp

Crisp

#crisp

One customer support platform to delight your teams and customers. Used by 1/2M people worldwide.
Launched June 15, 2015
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work on #crisp emailing issues all day today
do not sleep during whole night cause something has been ddos-ing #crisp help centers hard for the last 6+ hours
pay #crisp cloudflare enteprise yearly through wise cause too much for the debit card
fix last bugs on new #crisp bot
done monkey-testing the new #crisp chatbot ui, and it's awesome
fix broken nvidia a100 gpu server at vultr which has put #crisp mirage down for whole night due to being out-of-stock and no replacement physical node could be allocated
more design improvement work done on new #crisp bot
improve visual style of new #crisp bot
finished reviewing new #crisp bot backend code
reviewing code for the new upcoming #crisp chatbot
spend most day fixing issues with #crisp dns resolution when a lot of records are resolved they get truncated
improve #crisp mailing security with enforcement of dkim and spf
mitigate revenge spam email flood to #crisp systems targeting a customer of ours this morning
build golang library for #crisp mirage so that we can AI-augment all Crisp plugins that are built in Go eg. Slack integration and Bot
plan next #crisp ai feature and start implementing it (helpdesk snippets)
change all Twitter logos to X #crisp
fix 8 years old bug in #crisp where auto-online schedule never worked on Sunday due to a day-of-the-week offset issue
fix a lot of reported bugs on the backlog since August for #crisp cause no time before that
deploy a new categorization ai model to production on #crisp mirage, for upcoming #crisp inbox feature
release new ai feature on #crisp to add helpdesk article suggestion in the bot
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