If the visitor closes the window on a Drift or Intercom convo, and they clear their cookies, and they didn't leave contact infos, and then they come back on a different device or with different cookies, same issue.
But if they leave an email, they will get your reply in their inbox with Drift. They will not with Smallchat. That's why I would avoid it for any serious business.
If the visitor closes the window on a Drift or Intercom convo, and they clear their cookies, and they didn't leave contact infos, and then they come back on a different device or with different cookies, same issue.
But if they leave an email, they will get your reply in their inbox with Drift. They will not with Smallchat. That's why I would avoid it for any serious business.
With Smallchat, yeah, you have to email them thru your email client. Your reply within Slack doesn't get to them.