But if they leave an email, they will get your reply in their inbox with Drift. They will not with Smallchat. That's why I would avoid it for any serious business.
With Smallchat, yeah, you have to email them thru your email client. Your reply within Slack doesn't get to them.
But if they leave an email, they will get your reply in their inbox with Drift. They will not with Smallchat. That's why I would avoid it for any serious business.
With Smallchat, yeah, you have to email them thru your email client. Your reply within Slack doesn't get to them.