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I enjoy using www.donedone.com/. You can set up to be a support portal but it's more than that. Lets you connect several emails in one place to easily share email access, or toggle between several email accounts.
That looks promising for scaling up. Did you manage to use the "autoresponder" for DoneDone?
Yup auto responder works well, they also have a "ticket portal" feature that you can enable for a mailbox.
It gives you pretty much the bare minimum for handling support tickets, but does that really well. In my app, I have custom forms that just sends emails directly to the box, auto responder lets customers know we've received it and then we assign out internally from there.
Yup auto responder works well, they also have a "ticket portal" feature that you can enable for a mailbox.
It gives you pretty much the bare minimum for handling support tickets, but does that really well. In my app, I have custom forms that just sends emails directly to the box, auto responder lets customers know we've received it and then we assign out internally from there.
That works, thanks!