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Greg Raileanu
PRO
🌶 794
Topics
🙋 Customer Support
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 Retently

Retently

#retently
Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
retently.com
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Greg Raileanu
PRO
@GregRay42
Analyze support candidate test task result #retently
Greg Raileanu
PRO
@GregRay42
Monthly task of affiliate sales review and approval #retently
Greg Raileanu
PRO
@GregRay42
Customer support/success interview #retently
Greg Raileanu
PRO
@GregRay42
Research what ia needed to get into chatgpt Apps marketplace #retently
Greg Raileanu
PRO
@GregRay42
Check customer support/success candidates #retently
Greg Raileanu
PRO
@GregRay42
See customer mass-adding read-only users, feature implemented one week ago. Best validation. #retently
The image displays a database query interface showing user account details from a MongoDB collection.
Greg Raileanu
PRO
@GregRay42
Implemented the client version UI digest settings update #retently
The image displays a user interface for updating email digest settings related to campaign insights.
Greg Raileanu
PRO
@GregRay42
Plan digests improvements feature #retently
The image displays a user interface for configuring survey digest settings in a campaign editor.
Greg Raileanu
PRO
@GregRay42
Restoring customer backup #retently
Greg Raileanu
PRO
@GregRay42
Automate customer backup restore #retently
Greg Raileanu
PRO
@GregRay42
Learn that Clearbit logo api will stop working in 2 months #retently
The image displays a notification about the Clearbit Logo API being discontinued.
Greg Raileanu
PRO
@GregRay42
Implemented Outbox page in Admin #retently
The image displays an Outbox page from an admin interface showing various email campaigns and their statuses.
Greg Raileanu
PRO
@GregRay42
Register dedicated email domain for a new large customer #retently
Greg Raileanu
PRO
@GregRay42
CRM cleanup and demo follow-ups #retently
Greg Raileanu
PRO
@GregRay42
Deployed scalable survey email storage on Hetzner S3 with full audit trails and future fraud detection support #retently
Greg Raileanu
PRO
@GregRay42
Outlined a 5-layer updated antifraud framework (ICP, domain, IP, keyword, behavior) and proposed S3-archived, AI-scanned outbound emails to auto-suspend trial phishers. #retently
Greg Raileanu
PRO
@GregRay42
Integrated test surveys into the standard credit system (no more free quota), simplifying architecture and preventing abuse #retently
Greg Raileanu
PRO
@GregRay42
Deployed to prod the new Analyst read-only permissions #retently
Greg Raileanu
PRO
@GregRay42
Restrict a few more permissions for the new analyst read-only role #retently
Greg Raileanu
PRO
@GregRay42
Plan refactoring the huge 37k lines subscriptions.coffee #retently
The image displays a detailed plan for refactoring a large subscription management system in a coding environment.
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