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Retently

Retently

#retently

Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Add ASN (maxmind) number and organization to captcha verification failure logs to improve bot-traffic diagnostics #retently
Automatically clears oauth needs_reconnect after successful api calls and updates integration health status across hubspot, salesforce, pipedrive, and gorgias with added logging #retently
Troubleshoot integration sync state after recent refactoring #retently
Using Claude Code to create sales presentation for an enterprise call #retently
Fixed a closure bug in apiV2ResponsesAdapter where unanswered multiple_options additional questions could inherit a previous answer, now returning an empty string with regression tests added. #retently
Added a userId field to the impersonate model schema, allowing for optional impersonation of specific account users. #retently
Deployed the new nestjs sync-token-validator worker to sync01.retently.com, enabling proactive oauth token validation/refresh (hubspot, gorgias, pipedrive, salesforce) alongside the legacy php worker via pm2. #retently
Disabled Campaign Scope Filtering Due to BSONTypeError in Digests #retently
TokenDB Cache TTL Fix and Token Expiration Tracking (com.retently.tokendb) #retently
Processed CRM tasks #retently
Troubleshooting our Zapier integration #retently
Fixed a chargebee webhook race condition that could overwrite plan upgrades when payment and subscription events arrived simultaneously, and added handling for subscription_scheduled_changes_removed so removed scheduled changes don’t leave stale scheduledPlanId values. #retently
Sent w9 to US customers #retently
Team invite link copy added with auto-regenerated tokens for pending members, enabling non-email onboarding paths and tracking invite completion method and email verification status #retently
Chargebee Webhook V2 Migration - Invoice Events and MRR Extraction #retently
Submitted form for a company developer account with Apple #retently
Solved and created unit tests for edge case bug reported by customer in public API #retently
Unified AI Topics Analysis Reasoning into Single Paragraph #retently
Deployed to dev a new domain & email suppression feature #retently
Fixed Billing Page Not Displaying Custom Chargebee Pricing for Monthly Plans #retently
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