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Retently

Retently

#retently

Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Work on the NDA and Enterprise agreement for the Australian client #retently
Closed CRM tasks #retently
Roll out and verify new *.retently.com wildcard ssl certificate across all active servers, update ssl ops doc to completion report #retently
Fix template engine to render non-string custom properties (date, number, boolean, array) across all email and survey templates instead of silently dropping them, with proper formatting and full test coverage #retently
Troubleshot missing Delivery_Date merge field by confirming the account’s date-format setting (still US default) and identifying that DD/MM/YYYY API values (e.g., 21/01/2026) fail validation and get silently dropped due to ambiguous slash-date parsing #retently
Close another Enterprise deal #retently
Identified and fixed a bug on our end that was preventing subdomains from being added. #retently
Updated wildcard SSL ceritificates in AWS #retently
Fix kiosk survey not resetting after session timeout on link campaigns #retently
Fix link campaign kiosk restart timeout not saving in Misc section #retently
Fix campaign report delivery stats cache poisoning (enterprise account report) #retently
Fix payment failed modal for one-time charges (adhoc invoices) #retently
Order wildcard certificate renewal #retently
Customer support while in flight #retently
Weekly planning #retently
Completed the new NPS Performance Trend (Trailing 12 Months) report #retently
Cloned dev to closer Hetzner Singapore location #retently
Completed 90% of a new reporting feature in Retently and lost power at home in Moldova where my staging server runs #retently
Update and restart production inetgrations Redis, MySQL and ES servers #retently
Customer support #retently
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