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Retently

#retently

Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Upgrade Redis client to latest version still supporting callbacks #retently
Testing upgrade process for Nodejs 20 to 22 on dev #retently
Another 3 hours troubleshooting and hopefully fixing MongoDB stability & performance issues: corrected Mongoose 6 driver options (top-level w:1/wtimeoutMS, tuned keepalive, removed useNewUrlParser), shipped URI-fixer v3 that preserves params and upserts directConnection/tls/appName, granted dbAdmin for Agenda auto-indexes, and added targeted indexes + pool tuning to eliminate ECONNRESET and slash query latency. #retently
Critical MongoDB fix: resolved ECONNRESET worker crashes by adding targeted indexes, correcting write concern, and right-sizing pools — queries 130 ms–7 s → <10–100 ms (95–99% faster), stable connections and reliable survey delivery, plus monitoring tools & docs. #retently
Fix long-time avatar rendering bug: resolved visual layering issue where Gravatar and Clearbit company logo images would overlap when one or both failed to load #retently
Refined build scripts with --no-deprecation flag for cleaner builds, and added full Node.js 22 compatibility analysis and migration documentation #retently
See what it takes to complete the implementation of the Feedback button project #retently
Added "last used" badges to login page based on the user used options #retently
Added the ability to edit the login page displayed News in the Admin UI #retently
Fixed issues in the impersonation flow from mobile in Admin #retently
Fixed bug with missing internal endpoint after legacy Admin app decomission, create script to find feedback records created during the affected period (Sept 20 - Oct 31) for affected customers that don't have storeDB properties, and populates them with data from StoreDB. #retently
Overhauled login page with new typography, gradients, micro-interactions, pulsing “NEW” badge, rounded corners, and enhanced shadows app.retently.com/account/login #retently
Make the at-mention email alert more rich in information, adding campaign, response date, etc #retently
Added @mention feature in response notes, allowing users to tag teammates, see real-time autocomplete with avatars, and automatically send email notifications to mentioned members #retently
Fixed 3 years old bug-missing feature claimed as working: automatically unsusbcribe custoemrs in Retently when they are unsusbcribed in Salesforce #retently
Deployed NEW glossary page www.retently.com/cx-glossary/ #retently
Research how to add mobile sdk to the survey types #retently
Analyzing tracking email providers in Outbox records, backfilling script for existing 20 mln records #retently
Introduce the concept of account-based suppression list #retently
See one large account generating 60%+ spam complaints #retently
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