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Greg Raileanu
PRO
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🙋 Customer Support
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 Retently

Retently

#retently
Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Greg Raileanu
PRO
@GregRay42
Deploy Inline Survey channel — new survey API, inline widget SDK, and Next.js editor app #retently
Greg Raileanu
PRO
@GregRay42
CRM tasks #retently
Greg Raileanu
PRO
@GregRay42
Work in fhe support RAG #retently
Greg Raileanu
PRO
@GregRay42
Fix StoreDB webhook processor stall with 1.8M events stuck for 12 days #retently
Greg Raileanu
PRO
@GregRay42
Payout affiliates #retently
Greg Raileanu
PRO
@GregRay42
Working in the internal knowledge base chat RAG #retently
Greg Raileanu
PRO
@GregRay42
Deployed the write-only, fire-and-forget tracking system that records per-campaign survey lifecycle events on each Person document. #retently
Greg Raileanu
PRO
@GregRay42
Do CRM tasks #retently
Greg Raileanu
PRO
@GregRay42
Launched inline survey prototype #retently
Screenshot of an inline survey prototype featuring a testimonial questionnaire with a star rating and a feedback submission button.
Greg Raileanu
PRO
@GregRay42
Continue working on the new survey template editor #retently
Greg Raileanu
PRO
@GregRay42
Added a per-account feature override system that allows enabling or disabling plan features for individual accounts without changing their subscription plan. #retently
Greg Raileanu
PRO
@GregRay42
Try Cowork connected to Linear and Figma MCPs to brainstorm NEW survey editor #retently
Greg Raileanu
PRO
@GregRay42
Fix Chargebee webhook race condition overwriting subscription status on card save #retently
Greg Raileanu
PRO
@GregRay42
Started the larger Inline survey backend project #retently
Greg Raileanu
PRO
@GregRay42
Customer support #retently
Greg Raileanu
PRO
@GregRay42
Add bulk suppression via CSV import with simple 2-step flow and batch processing #retently
Greg Raileanu
PRO
@GregRay42
Ingesed all customer conversations and kb data into a new rag system to help new hires - QA & support #retently
Greg Raileanu
PRO
@GregRay42
Closed CRM tasks #retently
Greg Raileanu
PRO
@GregRay42
Updated the independent contractor agreement to new realities #retently
Greg Raileanu
PRO
@GregRay42
Add `op: "delete"` parameter to `POST /api/v2/suppressions/emails` #retently
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