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Greg Raileanu
PRO
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🙋 Customer Support
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 Retently

Retently

#retently
Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
retently.com
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Greg Raileanu
PRO
@GregRay42
Sent first outbound batch to Instantly #retently
Greg Raileanu
PRO
@GregRay42
Continue the automations. Looking for reliable ways to find CX titles in a company #retently
Greg Raileanu
PRO
@GregRay42
Continue automating the outbound process using outbound CRM, Pipedrive, Instantly, and a bunch of APIs. #retently
Greg Raileanu
PRO
@GregRay42
Create CRM automation (Twitter would name it "agent" ))) to automatically close old leads we could not longer reach to due them changing jobs #retently
The image displays a code snippet and profile analysis related to a CRM automation task for managing leads.
Greg Raileanu
PRO
@GregRay42
Duplicate potential upsell events to separated slack channel #retently
A code snippet defining upselling opportunity events in a programming context.
Greg Raileanu
PRO
@GregRay42
Send app events to dedicated slack channel for easier logging and monitoring #retently
The image displays a Slack conversation log showing events related to a campaign pause and activation. A code snippet for sending app events to a Slack channel.
Greg Raileanu
PRO
@GregRay42
Have a refresher on the current RabbitMQ setup #retently
A diagram illustrating the RabbitMQ setup and message flow.
Greg Raileanu
PRO
@GregRay42
Working with colleague in office on Friday #retently
Greg Raileanu
PRO
@GregRay42
Discovery call with Ecommerce customer. More complaints regarding Gorgias reporting #retently
Greg Raileanu
PRO
@GregRay42
Add new CRM stage - Outbound to differentiate between outreach and inbound leads #retently
Greg Raileanu
PRO
@GregRay42
Create separate email alert template for people exhausting the survey credit limits in trial vs existing paid customers #retently
The image displays a text file containing an email alert template for users reaching their survey credit limit in Retently.
Greg Raileanu
PRO
@GregRay42
Plan observability, logging & monitoring improvements #retently
Greg Raileanu
PRO
@GregRay42
Weekly planning #retently
Greg Raileanu
PRO
@GregRay42
Implemented Slack customer summaries fetched automatically from CRM data, sent on new customer requests, trials & cancellations. #retently
A Slack conversation detailing a subscription cancellation and CRM history for a customer account.
Greg Raileanu
PRO
@GregRay42
Deploy refactored email & in-app survey queue, getting rid of Elasticsearch #retently
Greg Raileanu
PRO
@GregRay42
Weekly planning #retently
Greg Raileanu
PRO
@GregRay42
Process yesterday discovery call and schedule follow-up for Monday #retently
Greg Raileanu
PRO
@GregRay42
Another call with Gorgias partnerships team #retently
Greg Raileanu
PRO
@GregRay42
Submit affiliate program partnership opportunity to Ecommerce CX agency www.createcx.co/contact #retently
Greg Raileanu
PRO
@GregRay42
Handle interco invoices for 2024 #retently
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