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Retently

Retently

#retently

Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Troubleshooting deferral mandrill emails due to customer sending too many surveys from new domain #retently
Sent offer to support/cs candidate #retently
Working on the new Digests system #retently
Analyze support candidate test task result #retently
Monthly task of affiliate sales review and approval #retently
Customer support/success interview #retently
Research what ia needed to get into chatgpt Apps marketplace #retently
Check customer support/success candidates #retently
See customer mass-adding read-only users, feature implemented one week ago. Best validation. #retently
Implemented the client version UI digest settings update #retently
Plan digests improvements feature #retently
Restoring customer backup #retently
Automate customer backup restore #retently
Learn that Clearbit logo api will stop working in 2 months #retently
Implemented Outbox page in Admin #retently
Register dedicated email domain for a new large customer #retently
CRM cleanup and demo follow-ups #retently
Deployed scalable survey email storage on Hetzner S3 with full audit trails and future fraud detection support #retently
Outlined a 5-layer updated antifraud framework (ICP, domain, IP, keyword, behavior) and proposed S3-archived, AI-scanned outbound emails to auto-suspend trial phishers. #retently
Integrated test surveys into the standard credit system (no more free quota), simplifying architecture and preventing abuse #retently
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