partially true. Smallchat asks the user for email and name if you're not in Slack. You can have Slack email you. So, even though Smallchat doesnt email you, if you have slack notifications set up correctly, you still get the message, and if they've left an email, they'll get your reply. Not perfect, no, but very acceptable.
More of a hassle, imo, where you could just use Drift instead. That's a feature I would expect from an Intercom alternative. Had to find out the hard way on my own with #rayfeed that it doesn't work like that.
partially true. Smallchat asks the user for email and name if you're not in Slack. You can have Slack email you. So, even though Smallchat doesnt email you, if you have slack notifications set up correctly, you still get the message, and if they've left an email, they'll get your reply. Not perfect, no, but very acceptable.
More of a hassle, imo, where you could just use Drift instead. That's a feature I would expect from an Intercom alternative. Had to find out the hard way on my own with #rayfeed that it doesn't work like that.
I hear ya. Smallchat did just what I needed, but it is limited. You do outgrow it quickly as your team/app grow.
Yep, exactly.