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Greg Raileanu
PRO
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🙋 Customer Support
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 Retently

Retently

#retently
Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
retently.com
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Greg Raileanu
PRO
@GregRay42
Do CRM tasks #retently
Greg Raileanu
PRO
@GregRay42
Launched inline survey prototype #retently
Screenshot of an inline survey prototype featuring a testimonial questionnaire with a star rating and a feedback submission button.
Greg Raileanu
PRO
@GregRay42
Continue working on the new survey template editor #retently
Greg Raileanu
PRO
@GregRay42
Added a per-account feature override system that allows enabling or disabling plan features for individual accounts without changing their subscription plan. #retently
Greg Raileanu
PRO
@GregRay42
Try Cowork connected to Linear and Figma MCPs to brainstorm NEW survey editor #retently
Greg Raileanu
PRO
@GregRay42
Fix Chargebee webhook race condition overwriting subscription status on card save #retently
Greg Raileanu
PRO
@GregRay42
Started the larger Inline survey backend project #retently
Greg Raileanu
PRO
@GregRay42
Customer support #retently
Greg Raileanu
PRO
@GregRay42
Add bulk suppression via CSV import with simple 2-step flow and batch processing #retently
Greg Raileanu
PRO
@GregRay42
Ingesed all customer conversations and kb data into a new rag system to help new hires - QA & support #retently
Greg Raileanu
PRO
@GregRay42
Closed CRM tasks #retently
Greg Raileanu
PRO
@GregRay42
Updated the independent contractor agreement to new realities #retently
Greg Raileanu
PRO
@GregRay42
Add `op: "delete"` parameter to `POST /api/v2/suppressions/emails` #retently
Greg Raileanu
PRO
@GregRay42
Research Hubspot API v1 -> v3 migration issues #retently
Greg Raileanu
PRO
@GregRay42
Fix collection/array custom properties not syncing via NestJS upload worker #retently
Greg Raileanu
PRO
@GregRay42
Fix Intercom sync infinite pagination loop and error type mismatch (com.retently.sync) #retently
Greg Raileanu
PRO
@GregRay42
Handle Gorgias integration mass disconnect — 11 customer accounts affected (com.retently.sync) #retently
Greg Raileanu
PRO
@GregRay42
CRM tasks #retently
Greg Raileanu
PRO
@GregRay42
Revising NDA and contractor agreements with CC #retently
Greg Raileanu
PRO
@GregRay42
Sent offer to youtube creator #retently
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