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Retently

Retently

#retently

Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Discovery call with Ecommerce customer. More complaints regarding Gorgias reporting #retently
Add new CRM stage - Outbound to differentiate between outreach and inbound leads #retently
Create separate email alert template for people exhausting the survey credit limits in trial vs existing paid customers #retently
Plan observability, logging & monitoring improvements #retently
Weekly planning #retently
Implemented Slack customer summaries fetched automatically from CRM data, sent on new customer requests, trials & cancellations. #retently
Deploy refactored email & in-app survey queue, getting rid of Elasticsearch #retently
Weekly planning #retently
Process yesterday discovery call and schedule follow-up for Monday #retently
Another call with Gorgias partnerships team #retently
Submit affiliate program partnership opportunity to Ecommerce CX agency www.createcx.co/contact #retently
Handle interco invoices for 2024 #retently
Prepare the “2024 in review” newsletters for B2B and Ecommerce #retently
Weekly planning #retently
Upgrade Zabbix VPS to bring more CPU resources #retently
Request switching to new Firstpromoter UI #retently
Reviewed and summarised the insights from the last two ecommerce discovery calls #retently
Increase resources available to the VPS as the OOM killer kills the processes instead #retently
Continue automating the enrichment and scoring of Shopify stores. Limit to Gorgias users for the first stage. #retently
Prepare list of 19k Shopify stores also using Gorgias #retently
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