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Retently
Retently
#retently
Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Temporarily disabled ICP score lookups during registration (api.radar.pro ECONNREFUSED) and downgraded Clearbit EnrichmentNotFoundError to warnings while keeping real API failures as errors, reducing signup log noise.
#retently
Extended Instantly.ai payment recovery to include Chargebee billing contacts (send_billing_email=true) on payment_failed, adding them alongside users with 48-h caching, detailed logging, and graceful fallback if fetch fails.
#retently
Added new functionality - billing contacts that do not consume user seats
#retently
Allow customers to see the payload of their webhooks for self-service troubleshooting
#retently
Added Shopify orders/updated webhook support for real-time order edits; fixed inbound webhooks to update lastRun even on validation errors for visible “Last run” timestamps and easier debugging.
#retently
Research Chargebee API required to implement a new self-service feature - billing contacts that do NOT consume paid user seats
#retently
Campaign Settings UI: unified visual hierarchy across Misc/Delivery/AI tabs, standardized headers (#4D6892), flex-aligned toggles & popovers, margin/typography cleanup; cosmetic CSS only.
#retently
Chargebee webhooks: fixed crashes on non-ObjectId customer_id by validating before conversion
#retently
In-app campaigns: added CAPTCHA control for email reminders (+UI), removed forced-on logic, now honors captchaEnabled with segment defaults (eccommerce OFF, B2B/B2C ON) - in-app widget unaffected.
#retently
Fixed critical "Query was already executed" crashes exposed by Redis 4.x upgrade (30-40% faster callbacks revealed pre-existing timing bugs)
#retently
Another 3 hours troubleshooting and hopefully fixing MongoDB stability & performance issues: corrected Mongoose 6 driver options (top-level w:1/wtimeoutMS, tuned keepalive, removed useNewUrlParser), shipped URI-fixer v3 that preserves params and upserts directConnection/tls/appName, granted dbAdmin for Agenda auto-indexes, and added targeted indexes + pool tuning to eliminate ECONNRESET and slash query latency.
#retently
Critical MongoDB fix: resolved ECONNRESET worker crashes by adding targeted indexes, correcting write concern, and right-sizing pools — queries 130 ms–7 s → <10–100 ms (95–99% faster), stable connections and reliable survey delivery, plus monitoring tools & docs.
#retently