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Retently

Retently

#retently

Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Updated the script URL from app.retently.com/public/compo… to cdn.retently.com/widget/reten… #retently
More inline survey editor & widget fixes #retently
CRM tasks #retently
Weekly planning #retently
More inline new editor work #retently
Manually revising 200+ suggested facts extracted from support conversations into our internal RAG #retently
Deployed the RAG chat to prod #retently
Deploy Inline Survey channel — new survey API, inline widget SDK, and Next.js editor app #retently
CRM tasks #retently
Work in fhe support RAG #retently
Fix StoreDB webhook processor stall with 1.8M events stuck for 12 days #retently
Payout affiliates #retently
Working in the internal knowledge base chat RAG #retently
Deployed the write-only, fire-and-forget tracking system that records per-campaign survey lifecycle events on each Person document. #retently
Do CRM tasks #retently
Launched inline survey prototype #retently
Continue working on the new survey template editor #retently
Added a per-account feature override system that allows enabling or disabling plan features for individual accounts without changing their subscription plan. #retently
Try Cowork connected to Linear and Figma MCPs to brainstorm NEW survey editor #retently
Fix Chargebee webhook race condition overwriting subscription status on card save #retently
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