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Retently
Retently
#retently
Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Shootout to happy customer who mentioned
#retently in a recent podcast and finally see our podscan.fm subscription payoff
Survey queue improvements - cleaner failure reasons and smarter retries (fix/queue-failed-reasons-and-suppressed): reworked the queue so surveys that can't be sent for a real reason (contact suppressed, opted out, bounced, undeliverable, or the contact/campaign was deleted) are now shown as clear "skipped" statuses with tooltips explaining why, instead of being lumped in as generic failures.
#retently
Rewrote the Zabbix dashboard sitespeed check from a broken NestJS/Puppeteer app (3s timeout, no cleanup, no --no-sandbox) into a single standalone Node.js script,
fixed the per-item Zabbix timeout from 3s to 30s, adjusted thresholds to warn=20s/crit=30s, and deployed it
#retently