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Crisp
Crisp
#crisp
One customer support platform to delight your teams and customers. Used by 1/2M people worldwide.
Launched June 15, 2015
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fine tune
#crisp rocksdb-powered kvrocks server configuration file so that we get more cache hits in the in-memory block cache vs hitting the disk, which can save us when the hypervisor throttles disk I/O for some reason (happens)
finish ingesting all of
#crisp 300M+ keys from old kv store to kvrocks, and kvrocks is really chill on server resources especially SSD write I/O, migration was totally worth it. won't have to emergency migrate server every year or so because I burnt the SSD and it's reporting bad sectors 🤣
monitor
#crisp 300M keys redis ingestion to kvrocks and it's progressing slowly but surely
deploy kvrocks in production at
#crisp for session storage system replacement that's more modern & safe at scale (300M total keys to migrate)
replicate
#crisp 200GB redis database at 2Gbps speed using kvrocks on test server — how can this be that fast compared to the previous system we use
add disclaimer in
#crisp documentation that we do not accept security vulnerability reports from LLMs and other automated systems, because I'm getting spammed by LLMs over email and it's humanly impossible to filter what's legit (maybe 0.1% of reports) over what's automated — maybe LLMs will comply when seeing that but I bet they'll just ignore, so if that is not effective then I'll nuke our reponsible vulnerability report bounty program which is sad
renew important domain names like
#crisp for the maximum possible time
improve openvpn bastion vpn security to access
#crisp infrastructure and other critical servers, adding a CRL to be able to revoke certificates on-demand if leak
run some optimizations on
#crisp image resize service, following the migration of all stored files to a new S3 backend, so that if cloudflare / cloudflare tunnel is down in AMS DC we can still serve images wordwide
almost finish migrating all small
#crisp S3 buckets, very large one (150M objects) planned to be migrated next Monday
route some
#crisp static assets to the new S3 powered by DigitalOcean Spaces, out of our legacy Minio setup — user uploads progressively coming next
finish last fixes on new
#crisp s3 storage backend to support hybrid between our old school Minio over LAN, and DigitalOcean Spaces S3 buckets, and any other S3 provider — used to route certain path prefixes to certain S3 providers for future cost optimization and to ease with the production migration