Does it work in TEST mode? Have you tried taking a LIVE payment yourself (wait 7 days and see what happens).
Sometimes I find it is that people have cards such as Revolut that they have little balance and will only add credit to the card as and when. Which means they may forget to add sufficient balance for when the trial ends.
I know I purposefully do what Michael said so I get a reminder when something doesn't go through so I can re-evaluate if I want to continue paying the subscription.
I'm sure I'm not alone in this.
Also, you said "most" don't go through, which mean some are? If so, it's probably not your back-end setup. If you have a 0% conversion rate from trial to paid, I'd look into that ASAP.
I checked people are using different cards from different banks, except for 3 accounts that use the same cc of Adam Bino which is not their name. Mostly these are debit cards, but there are also CC that fail. Stripe reports normal risk and no theft for these cards.
I guess for debit/prepaid cards I can turn off accepting payments in stripe? For credit cards maybe I can start charging $1 at the start of the free trial to filter fake/stolen cards.
It's surprising to me that Stripe still has loopholes.
Does it work in TEST mode? Have you tried taking a LIVE payment yourself (wait 7 days and see what happens).
Sometimes I find it is that people have cards such as Revolut that they have little balance and will only add credit to the card as and when. Which means they may forget to add sufficient balance for when the trial ends.
I know I purposefully do what Michael said so I get a reminder when something doesn't go through so I can re-evaluate if I want to continue paying the subscription.
I'm sure I'm not alone in this.
Also, you said "most" don't go through, which mean some are? If so, it's probably not your back-end setup. If you have a 0% conversion rate from trial to paid, I'd look into that ASAP.
@ehthing this 👆
+1 on revolut, this sound like the same issue @marc was having earlier this month x.com/marckohlbrugge/status/1…
I checked people are using different cards from different banks, except for 3 accounts that use the same cc of Adam Bino which is not their name. Mostly these are debit cards, but there are also CC that fail. Stripe reports normal risk and no theft for these cards.
I guess for debit/prepaid cards I can turn off accepting payments in stripe? For credit cards maybe I can start charging $1 at the start of the free trial to filter fake/stolen cards.
It's surprising to me that Stripe still has loopholes.