My 2c: Dealing with Chargebee support is awful. I chased them for months for some client work and got zero response. Based on that, I don't recommend them for anyone.
We've never had to transfer accounts, but also had our fair share of issues with Chargebee. For a bigger and complicated project (a marketplace with a mix of one-time and subscription payments with a variety of add-ons and German billing systems) they were willing to improve and change some of their APIs.
During the work with their dev team, we noticed multiple bugs in the APIs, pre-existing or freshly introduced ones, failure to notice API changes of third-parties they relied on and failure to deliver on-time and what was discussed.
The end result was APIs that 20 seconds to calculate prices, webhooks that took multiple minutes to arrive, changed behaviour of production APIs without publishing a new version and the shutdown of their Stripe bank transfer integration, since they realised they cannot support it any more.
After this experience, we decided, it would not be wise to be a long-term client of them.
The amount of frustration experienced and time lost because of them, probably doesn't fit in one post :)
I didn't mention that I couldn't even make any sense of their API docs in the first place!
What I was trying to get hold of them for was actually trying to make sense of the multiple differing doc pages for some of the subscription features. Nothing makes sense with them.
Chargebee tech & support sucks, that's indisputable. It was a nice product back in 2015 - now they raised lot of money, are trying to go upmarket and the usual shittification began.
My 2c: Dealing with Chargebee support is awful. I chased them for months for some client work and got zero response. Based on that, I don't recommend them for anyone.
We've never had to transfer accounts, but also had our fair share of issues with Chargebee. For a bigger and complicated project (a marketplace with a mix of one-time and subscription payments with a variety of add-ons and German billing systems) they were willing to improve and change some of their APIs.
During the work with their dev team, we noticed multiple bugs in the APIs, pre-existing or freshly introduced ones, failure to notice API changes of third-parties they relied on and failure to deliver on-time and what was discussed.
The end result was APIs that 20 seconds to calculate prices, webhooks that took multiple minutes to arrive, changed behaviour of production APIs without publishing a new version and the shutdown of their Stripe bank transfer integration, since they realised they cannot support it any more.
After this experience, we decided, it would not be wise to be a long-term client of them.
The amount of frustration experienced and time lost because of them, probably doesn't fit in one post :)
Glad to see I'm not the only one!
I didn't mention that I couldn't even make any sense of their API docs in the first place!
What I was trying to get hold of them for was actually trying to make sense of the multiple differing doc pages for some of the subscription features. Nothing makes sense with them.
Chargebee tech & support sucks, that's indisputable. It was a nice product back in 2015 - now they raised lot of money, are trying to go upmarket and the usual shittification began.