Thanks, @bdlowery! Absolutely, managing disgruntled (and often non-paying) customers who vent with 1-star reviews is a recurring theme we've picked up in our customer interviews.
We're creating a dynamic, conversational review process. We this process detects heated sentiments or aggression in a response, it nudges the customers toward a private dialogue with the business.
As a platform, we don't want to support review-gating, so it's a fine line to walk. We aim to ensure genuinely unhappy customers can share their experiences for community awareness while maintaining fairness for businesses.
Thanks, @bdlowery! Absolutely, managing disgruntled (and often non-paying) customers who vent with 1-star reviews is a recurring theme we've picked up in our customer interviews.
We're creating a dynamic, conversational review process. We this process detects heated sentiments or aggression in a response, it nudges the customers toward a private dialogue with the business.
As a platform, we don't want to support review-gating, so it's a fine line to walk. We aim to ensure genuinely unhappy customers can share their experiences for community awareness while maintaining fairness for businesses.