If your product has a dashboard, usually an unobtrusive notification in the dashboard. Bell with a red dot, upper right corner. Or a "What's new" link somewhere in the sidebar.
But I hear you, it's hard to know who will click on what. Can't guarantee 100% coverage.
It depends on personality, too. As a user I will sometimes click on those red dots. I will sometimes read the update emails from the products I use, too. But I know others will ignore for eternity.
Usually only when things go wrong > users contact support > support tells them "Akshually there's this feature...". Ta-daaa! That's when they find out. 🤓
Sorry if not helpful Paulina, just sharing my experience 😅
This is actually helpful! My take away is to take advantage every opportunity to educate your customers. And I've noticed they're more receptive to advice when they have an issue, so the support contact case makes total sense.
If your product has a dashboard, usually an unobtrusive notification in the dashboard. Bell with a red dot, upper right corner. Or a "What's new" link somewhere in the sidebar.
But I hear you, it's hard to know who will click on what. Can't guarantee 100% coverage.
It depends on personality, too. As a user I will sometimes click on those red dots. I will sometimes read the update emails from the products I use, too. But I know others will ignore for eternity.
Usually only when things go wrong > users contact support > support tells them "Akshually there's this feature...". Ta-daaa! That's when they find out. 🤓
Sorry if not helpful Paulina, just sharing my experience 😅
I like the idea of showing the red dot. As little annoyance as possible while still letting the user know that there's something new to review.
Thanks for this idea, will probably implement at some point
This is actually helpful! My take away is to take advantage every opportunity to educate your customers. And I've noticed they're more receptive to advice when they have an issue, so the support contact case makes total sense.