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Retently

Retently

#retently

Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Implement Admin alerts block with a trial-focused, sortable Accounts table driven by a new numeric Engagement Score #retently
Updated the consent checkbox ticked alert to include the full feedback response, allowing for richer data rendering in notifications. #retently
Weekly planning #retently
Public API v2 — `GET /api/v2/ping` account-status endpoint #retently
Lowered mysql host swappiness to 10 (cleared ~10gb swap), fixed backup retention to true 2 days reclaiming 463gb disk, and verified daily purge for 97gb webhook_event table with future reclaim pending #retently
Manage Trend modal — empty-list divider artifact #retently
Audience list shows fake name for inline-anonymous customers #retently
Customer support #retently
Admin UI improvements #retently
Consent-checkbox-ticked alert now includes response link, score, comment, and survey answers #retently
New "auto-managed" mode for Trend groups, plus a UI rename pass to align nouns with the user's mental model (Trend group → Trend, Trend → Item) #retently
CRM tasks #retently
CHecking for new QA candidates #retently
Microsoft email survey worker: TypeError on silent-refresh + missing OAuth fallback #retently
NPS / metric trend tooltip — large count overflow fix #retently
Added QR codes to link surveys #retently
CRM and email tasks #retently
CRM tasks #retently
Added a header-launched Buy Credits modal that mirrors the billing page's purchase flow #retently
Process a large batch of QA candidates #retently
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