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Retently

Retently

#retently

Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Another day troubleshooting lazy enterprise customer complaints #retently
Queue Bulk Actions: Server-Authoritative Skip Filtering with Accurate Toast Counts #retently
Data-type icons on the Contact Attributes Snapshot panel #retently
Import feedback CSV improvements #retently
Updated file upload configuration to accept webp images alongside png, jpg, and gif formats. #retently
Resend enterprise contract for signature #retently
See another competitor shutting down their smb product www.surveymonkey.com/product/… - clearly this market is too small for a public company. This is the third after Promoter.io, Delighted.com #retently
More security hardening on storedb service #retently
Troubleshoot another enterprise client support request. Collect stats and realize past 30 days there was only one real issue on our side out of 10 claimed #retently
CRM tasks #retently
CRM tasks & trial follow ups #retently
PostHog cross-subdomain identity bridge across all four web surfaces (WordPress + retently-nextjs + legacy webapp + com.retently.app #retently
Deployed a round of link & kiosk survey fixes — kiosk email drop on reset, silently-ignored URL attributes, captcha lockouts — plus a session heartbeat, a configurable resume window, and the kiosk "thank you" countdown on by default. #retently
Weekly planning #retently
Updating kernels and nginx packages on bare metals and vps #retently
Add LTV field to admin UI #retently
Company Detail — NPS / CSAT Performance Trend Widget #retently
Added a runbook for optimizing customer search with lowercased prefix-search fields, MongoDB indexes, migration/backfill steps, rollout risks, rollback, and verification. #retently
Customers page - Search Loader, Count Endpoint Split, and List Skeleton #retently
Two demo calls and CRM tasks #retently
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