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Retently

#retently

Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
Replaced mysqldump backups with percona xtrabackup taht do not cause downtime #retently
Finish Digests archive and Email Suppressions pages #retently
Looking to hiring options for support team member #retently
Built a CLI tool that automatically stamps banking details onto Chargebee-generated invoice PDFs using pdf-lib. #retently
Deploy Digest v2, Per-Campaign AI-Powered Digest Emails #retently
Deployed to staging NEW Digests to check over weekend what is being generated #retently
Added sensible memory defaults to all agents via the orchestrator config generation. Agents now get automatic memory flush before compaction, context pruning, and hybrid memory search out of the box #retently
Learn NEW concept while doing revamped #retently digests: Jaccard similarity. It basically measures how similar two sets are by comparing what they share versus their total combined elements. Super simple, but actually really smart.
Started the large Digests feature revamp #retently
Add a new CRM Ops agent to #retently powered by #agento
Sent enterprise agreement for signature #retently
Antivirus Protection Levels, Tiered Bot Protection for Surveys #retently
Re-export failed integration events from TokenDB SSL outage (Feb 12–16, 2026) #retently
Fight over NDA clauses #retently
Deploy Retently antivirus detection improvements to prod #retently
Updated the Antivirus Detection System. Bot/Automated Response Detection & Scoring #retently
Sent another enterprise agreement to Mixbook #retently
Work on the NDA and Enterprise agreement for the Australian client #retently
Closed CRM tasks #retently
Roll out and verify new *.retently.com wildcard ssl certificate across all active servers, update ssl ops doc to completion report #retently
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