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Crisp

Crisp

#crisp

One customer support platform to delight your teams and customers. Used by 1/2M people worldwide.
Launched June 15, 2015
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deprecate #crisp summarization service api route, since it has been moved into a new generic extraction api route
Final touches on #crisp sub-inboxes system
notice that #crisp got included in NuxtJS core!! Excited!! scripts.nuxt.com/scripts/supp…
deploy new #crisp security features: when you delete your website, we schedule the actual deletion up to a maximum of 72h (based on how old the website is) and notify all website owner users over email. this prevents hacked accounts deletions and human mistakes.
Continue working on #crisp sub-inboxes, making sure that all socket events are correctly routed
Fight with 1Password auto-fill, that auto-clicks on whatever button they find, not so clever #crisp
Update #crisp app socket to support sub-inboxes
permanently fix #crisp dos on our inbound email system, was due to a ReDOS in a 3rd party library we use
investigate DOS on #crisp inbound mailing system this morning, woke me up
Continue working on sub-inboxes UI #crisp
roll out #crisp copilot to everyone, in closed beta
finish #crisp ai copilot feature, deploying to beta and releasing soon!
Show new AI message actions on #crisp app
issue new ssl certificate for #crisp user subdomain on.crisp.email, we had Namecheap request this manually to Sectigo since this domain is listed in Mozilla PSL and thus prevents regular issuance for security reasons
implement new AI message transforms API route to #crisp to perform quick actions on message texts
Setup settings UI for #crisp sub-inboxes
do minor fixes to prepare new #crisp feature for beta release
Add "chat origin" condition on routing rules and filters #crisp
do backend work on #crisp for new ai features
progress on new #crisp feature but slow due to finger, so frustrating
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