I'm currently using Convertkit and find it very limiting / frustrating. In particular, the Zapier integration is terrible. I'm also using Mailersend for transactional emails and absolutely hate it. So buggy.
I'm not in a rush but soon I'd like to switch to either: bentonow, or customer.io. I've used customer.io for years in the past and absolutely love it, but it's the most expensive option. Bentonow might be a cheaper alternative.
I used Mailersend for transactional email as well. It is indeed buggy. Customer.io I never try it but it seem like an enterprise solutions. What do you think about learning curve of it ? Do you find it easy to get start.
In Convertkit I use Typeform + Zapier to survey and apply tag to my subscriber. If my workflow going to be more complex, this can be very tiring.
I think the customer.io UX is the best in the business so I find the learning curve to be quite low.
How do you use Zapier to apply a tag dynamically based on the survey response? E.g. if the respondent responds with answer choice C for a multiple choice question, how do you tag them with "C"? I can't find a way to dynamically set this (instead of just always setting C every time the zap fires, with C just being hardcoded in).
TBH I avoided using multi-select field for my personal business on Zapier since it giving me headache like the case you mentioned lol.
But for some clients, I use Make.com for that case. The way It work is kinda painful though. Here how I set it up.
I received a response from multi-select field, Let say the field called "interest" and user fill in option A and B.
It depend on the form you use, Some you will got Array value > you will need to use text aggregator to turn it into String [A,B]. If it Jotform, it give you string value so you don't need to do anything further.
Back to Convertkit, Instead of using tag, I use custom field. I created a custom field called "interest_fillout" then use make.com to add string A,B into the custom field.
Set up automation in Convertkit ( the visual one ), set up When custom field contain A > Add tag A, When contain B > Add Tag B
I find it easier to work with complex stuff on Make.com. I only use Zapier when I want to finish things quickly without headache.
I'm currently using Convertkit and find it very limiting / frustrating. In particular, the Zapier integration is terrible. I'm also using Mailersend for transactional emails and absolutely hate it. So buggy.
I'm not in a rush but soon I'd like to switch to either: bentonow, or customer.io. I've used customer.io for years in the past and absolutely love it, but it's the most expensive option. Bentonow might be a cheaper alternative.
I used Mailersend for transactional email as well. It is indeed buggy. Customer.io I never try it but it seem like an enterprise solutions. What do you think about learning curve of it ? Do you find it easy to get start.
In Convertkit I use Typeform + Zapier to survey and apply tag to my subscriber. If my workflow going to be more complex, this can be very tiring.
I think the customer.io UX is the best in the business so I find the learning curve to be quite low.
How do you use Zapier to apply a tag dynamically based on the survey response? E.g. if the respondent responds with answer choice C for a multiple choice question, how do you tag them with "C"? I can't find a way to dynamically set this (instead of just always setting C every time the zap fires, with C just being hardcoded in).
TBH I avoided using multi-select field for my personal business on Zapier since it giving me headache like the case you mentioned lol.
But for some clients, I use Make.com for that case. The way It work is kinda painful though. Here how I set it up.
I received a response from multi-select field, Let say the field called "interest" and user fill in option A and B.
It depend on the form you use, Some you will got Array value > you will need to use text aggregator to turn it into String [A,B]. If it Jotform, it give you string value so you don't need to do anything further.
Back to Convertkit, Instead of using tag, I use custom field. I created a custom field called "interest_fillout" then use make.com to add string A,B into the custom field.
Set up automation in Convertkit ( the visual one ), set up When custom field contain A > Add tag A, When contain B > Add Tag B
I find it easier to work with complex stuff on Make.com. I only use Zapier when I want to finish things quickly without headache.
Thanks so much, makes a lot of sense. A headache whatever way you approach it 😂