I give up when I run out of viable actions I can take. "Launching" is one marketing strategy, but it doesn't scale. You can't be launching every week.
I like this business idea. I just think the problem is that when you launch, people like the idea but currently have low intention of printing something. You need to catch people when they have high intentions of printing.
I would try SEO. I would target the long tail of keywords of people looking to print something in New York. Scrape a list of the most popular models and generate pages for each, e.g. "3d print MODEL in New York".
Then move on to your next business idea and let time be your friend.
Fair enough, and thanks for the advice here + glad you like the idea! SEO does make sense as a more scalable marketing strategy, but I'm doing some soul searching at the moment after reading your comment and I think, in my half delirious state (have been up all night babysitting 3d print jobs for a customer and doing the delivery myself) I've come to the conclusion that PrintSwarm isn't even the type of business I want to run as a solopreneur:
- Very customer support / legal heavy which means lots of $$$$$ down the drain at scale. I've realized this product is a minefield for issues with:
1. printers not working/having maintenance issues causing delays or poor quality prints that disappoint customers
2. customers sending crazy complex 3d models to printers leading to 10+ hour turnaround times even for a physically small model
3. delivery drivers screwing up the address and going to the wrong place
4. the wrong print being handed over to the wrong driver
5. customers/printers demanding (rightfully so, I would do the same) refunds or payments for all of the above issues, essentially forcing me to incur Stripe processing fees for $0 in revenue
6. customers requesting to print illegal stuff like gun parts and printer owners not realizing what they're printing, then inadvertently enabling a murder when the customer puts the parts together and kills someone (ok, extreme scenario but still, I could something like that happening => lawsuit city)
- High engineering workload: not initially, but if I ever want this to scale to a lot of users that I might gain through SEO or other means, need to build a matching algorithm not unlike what DoorDash, Uber does to match orders from customers with printers (instead of drivers with riders/food) based on operating hours, location, estimated print speed, cost, materials/filament available for a given printer vs. what the user requested for materials, etc. Also need to take into account geo features/road serviceability like bridges when offering delivery as there are laws against delivering locally across a bridge especially in NYC. I like hard engineering problems, but I also just spent 5 years of my life working these exact kind of logistics/matching problems and realized I really don't want to do it again haha.
- Touched on this with the support point but low margin as physical goods are being delivered and delivery fees hurt bad (will have to eat or charge the customer $7+ per order with DoorDash/Uber/Relay)
So given all of this I may just let this one die and shut it down entirely to move onto the next thing that has better margins and be happy that I generated some revenue. Why am I posting this as a WIP comment? Dunno, just felt like I needed somewhere to dump my thoughts now that I've gotten into the weeds of the business and talked to customers, used the product myself => got some conclusions I didn't have before.
Anyway, I'm not making any decisions on keeping the biz or not until I get some sleep, so going to do that now and thanks again for your comment which spurred some thoughts on my end 👋
I give up when I run out of viable actions I can take. "Launching" is one marketing strategy, but it doesn't scale. You can't be launching every week.
I like this business idea. I just think the problem is that when you launch, people like the idea but currently have low intention of printing something. You need to catch people when they have high intentions of printing.
I would try SEO. I would target the long tail of keywords of people looking to print something in New York. Scrape a list of the most popular models and generate pages for each, e.g. "3d print MODEL in New York".
Then move on to your next business idea and let time be your friend.
Fair enough, and thanks for the advice here + glad you like the idea! SEO does make sense as a more scalable marketing strategy, but I'm doing some soul searching at the moment after reading your comment and I think, in my half delirious state (have been up all night babysitting 3d print jobs for a customer and doing the delivery myself) I've come to the conclusion that PrintSwarm isn't even the type of business I want to run as a solopreneur:
- Very customer support / legal heavy which means lots of $$$$$ down the drain at scale. I've realized this product is a minefield for issues with:
1. printers not working/having maintenance issues causing delays or poor quality prints that disappoint customers
2. customers sending crazy complex 3d models to printers leading to 10+ hour turnaround times even for a physically small model
3. delivery drivers screwing up the address and going to the wrong place
4. the wrong print being handed over to the wrong driver
5. customers/printers demanding (rightfully so, I would do the same) refunds or payments for all of the above issues, essentially forcing me to incur Stripe processing fees for $0 in revenue
6. customers requesting to print illegal stuff like gun parts and printer owners not realizing what they're printing, then inadvertently enabling a murder when the customer puts the parts together and kills someone (ok, extreme scenario but still, I could something like that happening => lawsuit city)
- High engineering workload: not initially, but if I ever want this to scale to a lot of users that I might gain through SEO or other means, need to build a matching algorithm not unlike what DoorDash, Uber does to match orders from customers with printers (instead of drivers with riders/food) based on operating hours, location, estimated print speed, cost, materials/filament available for a given printer vs. what the user requested for materials, etc. Also need to take into account geo features/road serviceability like bridges when offering delivery as there are laws against delivering locally across a bridge especially in NYC. I like hard engineering problems, but I also just spent 5 years of my life working these exact kind of logistics/matching problems and realized I really don't want to do it again haha.
- Touched on this with the support point but low margin as physical goods are being delivered and delivery fees hurt bad (will have to eat or charge the customer $7+ per order with DoorDash/Uber/Relay)
So given all of this I may just let this one die and shut it down entirely to move onto the next thing that has better margins and be happy that I generated some revenue. Why am I posting this as a WIP comment? Dunno, just felt like I needed somewhere to dump my thoughts now that I've gotten into the weeds of the business and talked to customers, used the product myself => got some conclusions I didn't have before.
Anyway, I'm not making any decisions on keeping the biz or not until I get some sleep, so going to do that now and thanks again for your comment which spurred some thoughts on my end 👋
I'm glad I could be your sounding board. 😁
Those are all excellent reasons to kill this idea and move on.