This activity of following up on failed payments is called dunning. In my last business, I used stunning.co and would recommend them again (although these days there are a number of services like this out there). So if you don't want to fiddle around with Zapier and webhooks and email sequences, using a dunning service will send a series of automated emails with an easy link to update the payment info and retry the charge. A lot of times people don't mean to let the service lapse or cancel, their card simply expired or was reissued. This has been happening a lot lately as most US banks are swapping out the old mag stripe cards to the new ones containing the chip.
This activity of following up on failed payments is called dunning. In my last business, I used stunning.co and would recommend them again (although these days there are a number of services like this out there). So if you don't want to fiddle around with Zapier and webhooks and email sequences, using a dunning service will send a series of automated emails with an easy link to update the payment info and retry the charge. A lot of times people don't mean to let the service lapse or cancel, their card simply expired or was reissued. This has been happening a lot lately as most US banks are swapping out the old mag stripe cards to the new ones containing the chip.