I have just had to (and continuing) to go through customer service on 15 apps and banks and I will now happily pay significantly more for good service, answers that are not from bots and the ability to speak to a human.
Thank you so much for listing this all out - intrigued to hear how you go over the next few months. Thank you for leading the way so I can make an easy decision when I need to!
@laurent salut - ended up recommended this to a couple of friends who have been using it the last few months with excellent success. They absolutely adore the customer service and how their accounts have been handled. Pretty unusual to hear this amount of good feedback!
Coucou @lis! It's great to hear from you. On my end, and after some months, I've also found the support to be excellent overall, though responses can sometimes be slow. Interactions vary in professionalism, but that's just how it goes sometimes. One area for improvement is their Wise integration, which isn't as useful and robust as their Qonto integration.
Thank you @laurent this is super useful to know - hopefully the Wise integration improves a bit more before I need it but that's good to know too as all my friends use Wise (and N26). So happy it's largely working out though!
Laurent, this is amazing - merci bcp.
I have just had to (and continuing) to go through customer service on 15 apps and banks and I will now happily pay significantly more for good service, answers that are not from bots and the ability to speak to a human.
Thank you so much for listing this all out - intrigued to hear how you go over the next few months. Thank you for leading the way so I can make an easy decision when I need to!
@laurent salut - ended up recommended this to a couple of friends who have been using it the last few months with excellent success. They absolutely adore the customer service and how their accounts have been handled. Pretty unusual to hear this amount of good feedback!
Coucou @lis! It's great to hear from you. On my end, and after some months, I've also found the support to be excellent overall, though responses can sometimes be slow. Interactions vary in professionalism, but that's just how it goes sometimes. One area for improvement is their Wise integration, which isn't as useful and robust as their Qonto integration.
Thank you @laurent this is super useful to know - hopefully the Wise integration improves a bit more before I need it but that's good to know too as all my friends use Wise (and N26). So happy it's largely working out though!