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Retently

#retently

Measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn detractors into promoters.
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Research how to add mobile sdk to the survey types #retently
Analyzing tracking email providers in Outbox records, backfilling script for existing 20 mln records #retently
Introduce the concept of account-based suppression list #retently
See one large account generating 60%+ spam complaints #retently
Added the deliverability upgrade that blocks sending to bounced or spam-reporting emails, protects sender reputation, and adds clear complaint indicators in the app #retently
Show 500 error to banned IPs on Register page #retently
Create deliverability improvement plan #retently
Research best way to warm up new shared email domains #retently
Weekly planning #retently
Update some logos on new /register page #retently
Replaced Clearbit fetched logos with designer pack on the new Register page at www.retently.com/register/ #retently
Email 60+ customers to reconnect integrations after the AWS outage. This is outrageous, and we need to refactor this shit for better observability and monitoring #retently
Troubleshoot missing customer integrations tokens records perhaps due to recent AWS outage. Improve integrations sync, export and tokendb services #retently
Excluded team impersonation sessions from users IP address tracking #retently
Deployed both B2B & Ecommerce versions of the new Register pages www.retently.com/register/ #retently
Working on a new Ecommerce sign-up page to better fight phishers and spammers programmatically #retently
Register 4 new domains to be used by customer surveys #retently
Fix critical bug I introduced one week ago in link surveys #retently
Integrations auto-syncs that get stuck for 24+ hours are now automatically cleaned up and support gets notified by email. #retently
Deploy the new vibe-coded API documentation at www.retently.com/api #retently
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