Scheduled quarterly digest newsletter. #retently

Switched all low-fidelity AI tasks model from 3.5-turbo to the newest gpt-4o-mini. #retently

Created onboarding plan for new content writer. #retently

Hired full-time content writer. #retently

Demo follow-up for an enterprise client. #retently

Got a $650 bill from AWS for Cloudfront CDN because the developer missed with Nginx compression settings. #retently

Created a new SEO metric - Keyword Opportunity Index (KOI) and developed a few scripts. At the end identified 120 blog article opportunities #retently

Released 2024 NPS & CSAT benchmarks. #retently

Implemented Google login functionality, took just 8 years 🤠 #retently

Caught and refunded a fraudster who activated a paid account 26 days ago and scheduled 200 phishing emails. Fixed bug in admin interface that prevented banning specific IP addresses #retently

Ready to deploy changes to Mandrill email sending and realized that 70 customers still haven’t adjusted their DMARC records. We will be automatically switching their sending address to [email protected]. Last minute decided to automatically create forwards from [email protected] to customer email using Improvmx.com. This way customers will receive responses to their surveys and autoreplies. #retently

Implemented “Sign in via Google” button. Overlooked minor feature with huge impact #retently

Created three new outlines and article drafts for the blog. Ahrefs is an amazing instrument. #retently

Ideation over independent single Dashboard UI for customers with multiple accounts. Love the color combination from Pipedrive. #retently

Another unplanned project. After days of ping pong with Fonts.net/Monotype Fonts and their support team powered by GPT 3.5, decided to cancel their subscription and switch the app from Avenir Next to Nunito (Google Fonts). After some adjustments, looks good. #retently

Migrated legacy survey template logos from being stored in the DB & imported customer CSV files to S3. This allows the webapp to be stateless and next step is to dockerize it and setup blue-green deployments to avoid any, even short downtime. #retently

Added automated feedback analytics at no extra cost to 10 legacy plans (80+ customers), since the cost of providing it via OpenAI is much cheaper than before. Will improve retention and hopefully get some additional reviews on G2/Capterra. #retently

Sent upcoming pricing increase notifications to customers on legacy yearly plans. #retently