I know stripe sales reps reach out directly on Linkedin so it's worth it to try and find a person to talk to.
I would absolutely not start from scratch with Stripe if the issue is not resolved, you are just waiting for disaster to happen again.
I must admit that it's sounds weird because we did 20 rentals in the past few months and had no problem. I also can't find a single thing about what you are we are doing in the restricted business section on Stripe.
Hi Klaas! Thanks for the comment, I sent some messages on LinkedIn. I hope this gets solved soon.
Stripe sent me another email yesterday saying it was a 'financial risk' but I still don't know why.
For now , we exchanged like 30 emails and finally got that they think we are doing bookings inside the platform and we need to have Stripe Connect activated for that.
Even though we don't do bookings, we activated the Stripe Connect just to check if doing that will let us pass the filter but we are already contacting other providers because the support was not helpful at all...
Hi @klaaz0r we got the problem solved and our account is working normally! After contacting them on linkedin, email, twitter, and posting on indie hackers and wip, they reach us on Twitter and repaired it fast.
If you have any issues I would recommend to just contacting them on Twitter (not email).
I know stripe sales reps reach out directly on Linkedin so it's worth it to try and find a person to talk to.
I would absolutely not start from scratch with Stripe if the issue is not resolved, you are just waiting for disaster to happen again.
I must admit that it's sounds weird because we did 20 rentals in the past few months and had no problem. I also can't find a single thing about what you are we are doing in the restricted business section on Stripe.
Hi Klaas! Thanks for the comment, I sent some messages on LinkedIn. I hope this gets solved soon.
Stripe sent me another email yesterday saying it was a 'financial risk' but I still don't know why.
Lol well I mean every transaction is a financial risk..
Keep us updated because I would move away from stripe if they pull this on you
Sure, I'll keep you posted!
For now , we exchanged like 30 emails and finally got that they think we are doing bookings inside the platform and we need to have Stripe Connect activated for that.
Even though we don't do bookings, we activated the Stripe Connect just to check if doing that will let us pass the filter but we are already contacting other providers because the support was not helpful at all...
Hi @klaaz0r we got the problem solved and our account is working normally! After contacting them on linkedin, email, twitter, and posting on indie hackers and wip, they reach us on Twitter and repaired it fast.
If you have any issues I would recommend to just contacting them on Twitter (not email).
Thanks for the support!