Asked

How do you disagree with people’s feedback?

When they give you something that doesn’t make sense, similar to none to what you’re doing, etc.

What’s your favorite way to respond?

Maker of things

Thank them for their response and ask for more details. If they are serious and they know what they are talking about, they will respond with more details. Otherwise, they would just stop responding.

Maker of things

What if it’s just clear from what they say at the first time?

Maker of WIP amongst other things.

Getting feedback you disagree with is great. That's the most useful feedback as it tells you something you don't already know.

Try to really understand why they believe what they believe. Chances are your viewpoint isn't perfect, so by getting to understand someone else's you get to readjust yours taking into account their perspective.

Also, often it seems like you're in disagreement, but really you're talking about (slightly) different things. By diving into the other person's reasoning you can quickly tease that out as well.

Maker of things

Good perspective Marc! I’ll make sure to ask more why then.

👨‍🎤 Serial maker

Check people's credentials before asking for feedback.

Don't take advice from people without credentials and/or without current or previous skin in the game en.wikipedia.org/wiki/Skin_in…, preferably in your industry or niche.

E.g. don't take advice from people who haven't done or aren't doing the same thing in the environment you're doing it. This applies not just to business.

Maker of things

Noted Mr. Pieter! 😁

I would listen to them and thank them for their feedback. There is no reason to get defensive, and there is nothing to be gained by wasting the emotional energy trying to argue with them. They may be doing you a favor by letting you know that they aren't the right market fit for your product.

I would still log their feedback in a GitHub issue and archive it. That way, it's searchable if you ever want to revisit their feedback. You might eventually see a pattern and find it to later be of value if you need to pivot.

Maker of things

Well said Jeff! A good mindset to have for sure. Love the tip to make a card and archive it eventually. 👌🏻

Ironically, I just heard an interesting take on this Art of the Product Podcast about 16:15 in. They discuss feedback amongst founders which is interesting.

I think you'd like about 20:45 in. They shift to their thoughts on how hard feedback is to take and how much gold is easy to overlook or dismiss from it.

Maker of things

Interesting Jeff! 👍 I don't usually listen to podcast these days, but definitely put this episode into the list.

Thanks a lot for pointing out! 🙏